At Unisys/European Central Bank, I managed the end-to-end classification and resolution of major P1/P2 incidents as Hybrid Cloud Tier 1 Shift Leader, acting as Command Center lead during critical outages.
I coordinated technical teams and business stakeholders through incident timelines and escalations aligned with the ITIL framework. I also collaborated on Post-Incident Reviews and worked with Problem Management to document recurring issues and help prevent future incidents.
During Disaster Recovery exercises, I served as an infrastructure advisor embedded with engineering teams, providing technical topology overviews, recovery-path advice, and executive status reports.
Earlier at Unisys, I supported command center operations and service desk work, and used PowerShell and Automic WLA to automate recurring operational tasks. My experience includes hybrid cloud operations, incident management, monitoring, and IT infrastructure support.
