At Selvi Services Ltd, I manage complex policyholder inquiries and medical insurance claims through digital tracking systems. I coordinate with international clearance houses and hospitals to accelerate approvals and clear bottlenecks.
At MAS Callnet India Pvt Limited, I directed daily remote team operations, monitored KPIs and SLAs, and resolved high-tier escalations. I also maintained Microsoft Excel operational trackers for senior management.
At Volkswagen Group, I handled end-to-end, multi-channel grievance management and tracked databases using advanced MS Excel functions. Earlier, I supported motor insurance renewals and claims coordination at Landmark Honda, loan workflows at Indiabulls Dhani, and email and live chat inquiries at Vodafone UK (India Operations).
