MK

Looking for a job

Monica Kujur

@monicakujur

Insurance operations professional at Teleperformance processing UK life-insurance claims and verifying member and policy details.

What I'm looking for

I’m seeking fully remote, non-voice, back-office or administrative operations work in insurance, claims processing, banking operations or email-based customer support. I’m not seeking telecalling, voice-process, sales or marketing positions.

At Teleperformance, I support UK life-insurance claims by verifying member and policy details and completing claims-related calculations with client-provided Excel tools. I also prepare claim-related emails and handle sensitive information according to established procedures.

Across Vitality Health and Barclays processes at Teleperformance, I handled member queries through email-based support and investigated rewards, banking requests and complaints. I was selected for a temporary Process Line Trainer assignment for the Barclays card process.

Earlier, I supported banking and financial operations at TCS E-SERVE LIMITED and provided technical support at Firstsource and WIPRO. I’m seeking non-voice, back-office or administrative operations work, with a preference for fully remote opportunities.

Experience

Work history, roles, and key accomplishments

TE

Current

Senior Executive Associate – Claims

Current

Teleperformance

Sep 2017 - Present (9 years 2 months)

Progressed through multiple UK banking and insurance processes including Barclays, Vitality Health, and Vitality Life. Handles claims processing, verification, calculations, and email correspondence for UK life insurance.

Claims Processing Data Validation Excel Email Correspondence Escalation Management Confidential Data Handling UK Life Insurance UK Health Insurance Banking Operations

TL

Banking Customer Service & Financial Operations

TCS e-Serve Limited

Jul 2010 - Jul 2016 (5 years 11 months)

Worked across Citibank, NRE/NRO banking, and the Internal Recovery Unit, handling customer queries, complaints, and account servicing.

Customer Service Banking Operations Credit Card Operations NRI Banking (NRE NRO FCNR)Complaint Handling Confidentiality

FI

Senior Customer Service Executive – TalkTalk

Sep 2008 - Jul 2010 (1 year 10 months)

Provided inbound technical support for UK broadband and internet-service customers, troubleshooting connectivity and Wi-Fi issues.

Technical Support Troubleshooting Broadband WiFi Customer Service

WI

Customer Service Executive – British Telecom

Dec 2006 - Feb 2008 (1 year 2 months)

Provided inbound technical support to British Telecom customers experiencing broadband, internet, and Wi-Fi connectivity issues.

Technical Support Troubleshooting Broadband WiFi Customer Service

Education

Degrees, certifications, and relevant coursework

BV

Bachelor's Degree in Vedanta

Bachelor's Degree, Vedanta

2025 -

Currently pursuing a Bachelor's degree in Vedanta, started in 2025 and currently in the second year.

DE

Diploma in Civil Engineering

Diploma, Civil Engineering

Completed a three-year diploma in Civil Engineering.

IC

ICSE

Secondary Education

Completed secondary education through the ICSE board.

Tech stack

Software and tools used professionally

Microsoft Excel

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