Ray UserRU
Open to opportunities

Ray User

@rayuser3

Enthusiastic Salesforce Developer eager to enhance team success.

Albania

What I'm looking for

I am looking for a collaborative environment that fosters growth and innovation.

As a dedicated Salesforce Developer, I am passionate about leveraging my skills to contribute to team success. With a strong foundation in Salesforce technologies, I have successfully worked on various projects, ensuring optimal functionality and security. My experience includes developing Apex classes, triggers, and Lightning Web Components, as well as automating business processes using Flow.

Throughout my career, I have demonstrated my ability to troubleshoot and resolve issues effectively, ensuring that applications meet the highest standards. My work on projects like CRABB and A2A has allowed me to refine my skills in Flow automation and Salesforce Service Cloud, ultimately enhancing user experience and operational efficiency. I am committed to continuous learning and professional growth, as evidenced by my numerous Salesforce certifications.

Experience

Work history, roles, and key accomplishments

BA
Current

Salesforce Developer

Balance Albania

Jul 2022 - Present (2 years 10 months)

As a Salesforce Developer, I conducted security checks and ensured compliance with AppExchange standards. I developed and maintained Apex classes, triggers, and Flow automations to enhance functionality and optimize business processes across various projects.

BE

Salesforce Consultant

BetterSalesforce

Oct 2023 - Apr 2024 (6 months)

Managed client tickets and provided solutions primarily in Service Cloud. Automated business processes using Flows and developed dashboards for performance insights, while maintaining Apex classes and Visualforce pages for enhanced user experience.

TA

Senior Technical Consultant

Teleperformance Albania

Jul 2020 - Jul 2022 (1 year 11 months)

Collaborated with engineers to provide insights on industry standards. Evaluated user problems and submitted maintenance requests, ensuring efficient service delivery and technical support.

Education

Degrees, certifications, and relevant coursework

Canadian Institute of Technology logoCT

Canadian Institute of Technology

Bachelor of Science, Computer Science

2019 - 2022

Completed a Bachelor of Science degree with a focus on implementing a Chatbot in PyTorch utilizing NLP and ML for the diploma thesis.

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