As a self-employed Customer Support Agent, I handle inbound calls, chats, and email inquiries, managing 50+ calls and chats daily. I record customer interactions in CRM and documentation systems and use dialer systems to manage call flows.
Through my customer service business, I run operations serving 20+ clients, including order processing, scheduling, follow-ups, and data entry. I also resolve customer issues and maintain client relationships while handling sensitive information confidentially.
