Open to opportunities

Itie-Ubongabasi Archibong

@itie-ubongabasiarchi

Message

I resolve customer inquiries across phone, email, and chat using CRM and ticketing systems.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused support role where I can resolve inquiries across phone, email, and chat, use CRM tools effectively, and improve service processes in a collaborative remote or fast-paced environment.

At Raffle Lottery Investment Ltd., I handle inbound and outbound customer calls, document interactions accurately, and resolve inquiries across a fast-paced, multi-channel support environment.

I use CRM and ticketing tools to track cases, resolve account discrepancies with regional teams and supervisors, and escalate complex issues efficiently. I bring a data-driven approach to customer service through reporting, process improvement, and accurate documentation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Raffle Lottery Investment Ltd.

Jan 2025 - Present (1 year 8 months)

Handles inbound and outbound customer calls, resolving inquiries efficiently and documenting interactions accurately. Uses CRM and ticketing tools to log issues, track case status, and ensure timely resolution for customers and field agents.