ITEMBE POUADEU AROL
@itembepouadeuarol
Bilingual technical customer service specialist fluent in English and French.
CameroonWhat I'm looking for
I am a bilingual technical customer service professional with 8+ years delivering remote support across email, live chat, and phone. I blend strong communication in English and French with hands-on technical troubleshooting to resolve customer issues quickly.
At 1XBET I handled 80–100+ inquiries daily, reduced average handling time through first-contact resolution techniques, and maintained high customer satisfaction while accurately logging tickets in CRM systems.
Previously, I provided technical support and IT maintenance at Frantz Fanon Bilingual College, supporting classroom technology and online learning platforms and training users to reduce repeat incidents.
I hold a BSc in Computer Science from the University of Buea and bring practical experience with CRM and ticketing systems, Microsoft Office, Adobe design tools, and basic programming in C++ and Pascal.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Rep
1XBET
Jan 2021 - Jan 2025 (4 years)
Delivered bilingual (EN/FR) remote customer and technical support via live chat, email, and phone, resolving 80–100+ inquiries daily and maintaining high CSAT while reducing average handling time through first-contact resolution.
Technical Support Officer
Frantz Fanon Bilingual College
Jan 2018 - Jan 2021 (3 years)
Provided hardware, software, and basic network support, installed and maintained classroom IT equipment, and supported online learning platforms, reducing repeat incidents through user training.
Computer Science Teacher
Frantz Fanon Bilingual College
Jan 2016 - Jan 2017 (1 year)
Taught ICT and computer science practical courses including Excel, Access, and basic programming, simplifying technical concepts for non-technical learners and improving course comprehension.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science with coursework in programming, practical ICT, and software tools.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Salary expectations
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