Djomo Michael
@djomomichael
Customer support specialist with technical documentation, data validation, and bilingual English-French support experience.
CameroonWhat I'm looking for
I am a bilingual customer support specialist based in Yaoundé, Cameroon (GMT+1) seeking worldwide remote roles in email/chat support, customer service, and community management. My background combines teaching French/English (explaining complex topics simply) and building engineering (managing and archiving technical plans, data validation, coordinating with teams). I enjoy clear written communication, helping customers, organizing information, and learning tools like Zendesk/Intercom. I am remote-ready with fiber internet, available for EMEA shifts, and paid via Wise.
Experience
Work history, roles, and key accomplishments
Building Services Engineer
Construction Company SMP-210
Aug 2020 - Apr 2023 (2 years 8 months)
Managed and archived technical plans and installation dossiers, performed pressure/leak tests, and coordinated with technical teams providing status updates.
Geomatician
Geoenergoprom
Jul 2021 - Oct 2022 (1 year 3 months)
Collected and validated field data using GPS Trimble, maintained geospatial database, and ensured mm-level accuracy. Experienced in following procedures and documenting interactions.
Teacher – French & English
Centre de Formation Professionnelle (PSCO INSTITUTE)
Jan 2014 - Dec 2016 (2 years 11 months)
Designed inclusive curricula and explained complex technical concepts in simple language to 30+ students. Built patience, conflict resolution, and clear written feedback.
Education
Degrees, certifications, and relevant coursework
Ural Federal University
Master of Science, Geodesy and Remote Sensing
2019 - 2021
Grade: 4.42/5
MSc in Geodesy and Remote Sensing with a GPA of 4.42/5.
CCUI/ University of Buea
Bachelor of Engineering, Mining Engineering
2012 - 2016
Grade: 2.76/4
Activities and societies: Statistics and data management ( A+) Industrial Attachment and Field Training (B+) Final Year project (B+)
BEng in Mining Engineering, Cameroon Christian University Institute, affiliated under the University of Buea.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Salary expectations
Job categories
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