Italica Amortegui

Integrated generative AI and machine learning models into operational workflows and enterprise systems to enable AI-driven decision-making for global technology clients. Defined AI governance frameworks and monitored AI-enabled operations in production to drive continuous improvement and consistent, reliable outcomes.

Designed end-to-end operational processes for warehouse, supply chain, and procurement across CarWashDomicilios.com franchises spanning 500+ points of sale in multiple countries. Coordinated cross-functional alignment on operational standards, regulatory requirements, and the El Salvador subsidiary launch involving import/export workflows and licensing.

Led setup and operational management of the Colombian subsidiary, overseeing operations in 3 cities for an international education, e-learning, and language immersion business. Launched programs and summer camps by negotiating supplier agreements across 7 countries, and drove consultative B2B sales that enabled enrollment of 10,000+ students.

Co-founded and advised the scaling board for an eco-cleaning automotive franchise model that expanded to 85 cities. Designed internal workstreams across operations, commercial, administration, and franchisee support to standardize and scale the business model.

Reengineered production and administrative workflows, achieving a 30% reduction in operational costs through process optimization and resource reallocation. Managed production of 30,000 tons/year of limestone and baryta, deployed KPI dashboards, and rolled out preventive maintenance and technical training for 50 plant operators.

Coordinated a USD 5M cement plant implementation phase by aligning scope, planning, and execution with business stakeholders. Developed operational layouts and procurement strategies to support Phase 1 readiness for processing 25,000 tons/month of gray cement and 5,000 tons/month of with cement, while delivering progress and risk evaluation reports to senior management.

Developed and implemented a new mining exploitation plan by coordinating geological, environmental, topographic, and extraction studies to align with production objectives. Led production and maintenance teams of 20 staff, reduced complaints by 50% through noise monitoring and compensation programs, and supported a USD 9M investment and acquisition plan with operational data and modeling.

Coordinated compliance process implementation for banking and pension sectors under SARLAFT AML/CFT standards, managing client relationships and delivery. Designed internal control structures, produced process documentation, and delivered compliance reports aligned to regulatory requirements.

Supervised extraction operations and migrated outsourced production to direct in-house processes, maintaining annual production of up to 50,000 tons/year of feldspar for the glass industry. Implemented an ISO 9001-compliant quality management system and reduced production costs by 30%, increasing annual orders from 1,000 to 20,000 tons/year.

Activities and societies: Applies Lean and Six Sigma methodologies to improve efficiency and operational quality.

Lean Six Sigma Green Belt certification focused on leading continuous improvement projects, optimizing processes, and reducing waste.

Activities and societies: Includes practical applications and ethical considerations.

Online degree covering foundational concepts of Generative AI, including data accessibility, sentiment analysis, and ethical considerations.

Specialized program at INALDE (University of La Sabana) focused on decision analysis and strategic thinking for senior management.

Online fundamentals course covering project management using Agile methodologies, including Scrum and Design Thinking.

PID, Executive Business Management Program at Eindhoven University of Technology in Eindhoven, Netherlands.

Internal Auditing program focused on the NTC-ISO 9001:2000 quality system.

Activities and societies: International Business Practice and research assistant.

Bachelor's degree in Industrial Engineering at the University of Ibague in Ibagué, Colombia. Served as an international business practice and research assistant.