At Nestlé Business Services, I coordinate improvement and productivity projects across six end-to-end service lines, from process design through adoption and KPI reporting. I founded and lead a 100+ member AI Ambassadors community and its seven-module GenAI training program.
At Nespresso, I led the national rollout of retail technology across 70+ boutiques and digitalized customer journey touchpoints. At Sephora Italy, I led a corporate intranet project to standardize information flow between HQ and 132 stores; at DSV Global, I designed a project reporting approach adopted across the organization.
