Administration
Itala D´Ambrosio
@italadambrosio
My name is Itala D'Ambrosio. I am a proactive administration professional and Digital Writer.
What I'm looking for
I am a results-oriented administration professional with over 15 years of experience in project management, process optimization. My career has been defined by a proactive approach to achieving tangible results. For example, in a previous role, I was able to reduce operational expenses by 25% by implementing new procedures and optimizing resource usage.
My professional interests lie at the intersection of traditional administration and modern digital practices. I have spent the last few years expanding my skills to include strategic digital content creation, digital research, and writing. This blend of administrative expertise and digital content skills allows me to lead teams effectively in remote and hybrid work environments while also contributing to an organization's digital footprint.
I am a native Spanish speaker with high-level English proficiency. I have experience working in international settings, including a five-year period living in London, England. I also have basic knowledge of Italian and Portuguese. As a citizen of the European Union, I have an EU passport, which makes my upcoming relocation to Spain convenient for both myself and any company I partner with.
My professional philosophy is guided by the principle that "If you are faithful with a few things, you will be placed in charge of many things," a motto that reflects my commitment to diligence and excellence in every task. I am excited to apply my skills to a remote position in Spain and contribute to a new team's success.
Experience
Work history, roles, and key accomplishments
Administrative Manager & Project Leader
Centro Cristiano del Este
Jan 2012 - May 2025 (13 years 4 months)
Oversaw comprehensive administrative operations including payroll, income/expenses, and documentation; implemented SOPs and process optimisations that reduced operating costs by 25% and introduced generative AI for administrative drafting.
Administrative Assistant & Inside Sales
Real Estate Agency
Nov 2020 - Aug 2022 (1 year 9 months)
Provided remote administrative and operational support to the sales team, managed CRM records and lead qualification, and maintained bilingual customer service and website documentation accuracy.
Administrative Manager
MS21 Consulting, C.A.
May 2008 - Nov 2010 (2 years 6 months)
Managed invoicing, collections, and HR support in a remote setting while organising documentary controls and administrative processes to support company operations.
Sales Consultant
Travelex
Jan 2005 - Dec 2007 (2 years 11 months)
Provided direct foreign-exchange service to international customers, executing currency operations per procedures and maintaining compliance with cash-handling and service standards.
Branch Manager
Bagel Street Deli Cafe
Jan 2004 - Dec 2005 (1 year 11 months)
Managed daily cafe operations including cash and inventory control, staff supervision, and customer service to ensure smooth branch performance.
Project Administrator / Collections Analyst
C.A.N.T.V.
Feb 1999 - Dec 2001 (2 years 10 months)
Managed commercial debt collections and contributed to an administrative automation project, including development of policy and procedure manuals.
Traffic & Imports Assistant / Executive Assistant
Monómeros Colombo Venezolanos S.A.
Mar 1994 - Dec 1999 (5 years 9 months)
Coordinated import processes, tracked supplier payments and operations, managed invoicing and collections, and provided executive administrative support using accounting software.
Education
Degrees, certifications, and relevant coursework
Colegio Universitario de Caracas
Administration, Computer Science
Studied Administration with a major in Computer Science at Colegio Universitario de Caracas.
Southall School of Languages
Advanced English, English Language
Completed an advanced English program at Southall School of Languages in London.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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