JTJuan Teran
@juanteran
Detail-oriented administrative assistant with 5+ years supporting remote and office operations.
SpainWhat I'm looking for
I am a detail-oriented administrative professional with over five years of experience providing clerical and operational support in remote and office environments. I excel at calendar and email management, document organization, data entry, and coordinating multiple projects to meet deadlines.
I have supported teams across BPO and contact center settings, coordinated workforce planning, managed records and payroll verification, and supervised teams to meet KPIs. I am experienced with tools such as Google Workspace, Microsoft Office, Salesforce, Zendesk, SAP, Avaya, Injixo, Power BI, Jira, and other collaboration platforms.
I bring a proactive, process-focused approach to improving daily operations, resolving escalations, and ensuring accurate records. I seek roles where I can streamline administrative workflows and support teams to operate more efficiently.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
GeckoFlux
Oct 2025 - Present (4 months)
Provide administrative and clerical support for daily operations, managing email correspondence, calendars, and preparing reports to ensure smooth remote office workflows.
Operations Administrative Assistant
Centrecom
Feb 2025 - Oct 2025 (8 months)
Coordinated BPO workforce planning and supported daily operations, maintaining accurate records, time tracking, and payroll verification to optimize service delivery.
Contact Center Agent
Centrecom
Jul 2024 - Oct 2025 (1 year 3 months)
Supported customer accounts via email and phone, processed payments, resolved issues, and maintained records while assisting with bookings and sales inquiries.
Team Lead
SmileDirectClub
Sep 2018 - Jan 2022 (3 years 4 months)
Supervised and coached a 20-person team to meet KPIs, led process improvements, handled escalations, and coordinated cross-team objectives using Jira.
Administrative Clerk
SmileDirectClub
Jan 2018 - Aug 2018 (7 months)
Verified client records and performed data entry and filing to maintain accurate customer information and escalate issues appropriately.
Education
Degrees, certifications, and relevant coursework
GCGoogle / Coursera
Professional Course, Project Planning
2025 - 2025
Completed the Project Planning: Putting It All Together professional course on Coursera in 2025.
MIND B.A.G Academy
Certificate, Community Management
2017 - 2017
Completed a Community Manager course in 2017 focused on social media and digital community management.
Corporacion Universitaria Unitec
Bachelor degree, Audiovisual Production
2012 - 2017
Bachelor degree in Audiovisual Production with a focus on Project and Office Administration completed between 2012 and 2017.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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