Israel Picado Cortes

I’m a bilingual, results-driven professional combining consultative sales, customer retention, and high-stakes client communication. With 3+ years across contact center environments in fintech, telecom, e-commerce, and language services, I focus on understanding customer needs quickly and delivering value-driven solutions.

In my current role at Concentrix CR4, I manage inbound savings and financial product inquiries in a high-volume BPO setting. I use a consultative approach to identify upsell and cross-sell opportunities, troubleshoot platform issues, and achieve consistent first-contact resolution—while maintaining accurate CRM documentation and compliance in a regulated financial environment.

I also strengthen my communication depth through real-time interpretation work for medicine, emergency services, legal, insurance, education, and government sectors. In interpreter roles, I handled 40+ voice and video sessions per shift with precision, confidentiality, and cultural sensitivity, including HIPAA compliance and strict confidentiality protocols.

Beyond customer-facing work, I’m building a technical edge through AI and creative development. As founder and creative-technical lead at Allago Creative, I co-lead end-to-end delivery of interactive web experiences using JavaScript and Three.js, manage deployment workflows with Git and Vercel, and maintain structured documentation in Notion and Obsidian—leveraging AI-assisted workflows to iterate fast without sacrificing quality.