Open to opportunities

ISRAEL Okesipe

@israelokesipe1

Customer service and operations support specialist at Oluwagbounmi Global Foundation, improving staff onboarding by 30%.

Nigeria

Message

What I'm looking for

I'm open to full-time, part-time, remote, hybrid, and international roles.

At Oluwagbounmi Global Foundation, I provided staff IT and operations support, resolving more than 50 requests monthly and coordinating schedules and system access. I also created user guides and delivered hands-on training that helped make staff onboarding 30% faster.

At AKCare Staffing, I supported clients and caregivers across phone, email, and digital channels, handling more than 80 interactions weekly. I resolved complaints and enquiries while achieving a 95%+ satisfaction rate and reducing scheduling conflicts by 40%.

At Ajisebi Oyo Radio, I supported technical operations and translated technical issues for non-technical users. Proactive system monitoring and incident response contributed to a 25% reduction in downtime.

Experience

Work history, roles, and key accomplishments

ICT Personnel Officer & Operations Support

Oluwagbounmi Global Foundation

Jan 2025 - Feb 2026 (1 year 1 month)

Served as primary point of contact for staff IT and operational support, resolving 50+ requests monthly. Coordinated operational schedules and delivered user training, improving team efficiency by 20%.

IT Support Operations Support Documentation User Training Onboarding CRM Systems Microsoft 365 Google Workspace Active Directory Windows

Customer Service & Operations Support Specialist

AKCare Staffing

Mar 2024 - Sep 2024 (6 months)

Served as primary point of contact for clients and caregivers, managing 80+ interactions weekly. Resolved complaints and coordinated scheduling, achieving 95%+ satisfaction and reducing conflicts by 40%.

Customer Service Complaint Handling Conflict Resolution Scheduling Documentation CRM Systems Multichannel Communication

Technical Operations & Customer Support Specialist

Ajisebi Oyo Radio

Apr 2021 - May 2022 (1 year 1 month)

Acted as liaison between technical teams and stakeholders, translating complex issues for non-technical users. Monitored systems and resolved performance issues, reducing operational downtime by 25%.

Technical Support Customer Support Troubleshooting Incident Management Documentation User Training Multichannel Communication

Computer Operator & Customer Support

Dignity Tech

Jan 2018 - Dec 2020 (2 years 11 months)

Provided front-line technical support and customer assistance, maintaining high client satisfaction. Managed records and supported daily workflows, reducing recurring issues by 20%.

Technical Support Customer Support Troubleshooting System Maintenance Software Installation Documentation Data Entry