Looking for a job

Israel Nelson

@israelnelson

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I resolve customer issues and keep orders, records, and support requests accurate.

Nigeria

Message

What I'm looking for

I'm seeking a Customer Service Representative role where I can provide accurate phone and email support, resolve order-related issues professionally, follow company procedures, and grow through strong product and process knowledge.

I've delivered phone, WhatsApp, and email support at Immaculate Enterprise Ltd, achieving a 95% customer satisfaction rate while resolving complaints, retaining customers, and maintaining accurate order details.

At Winners' Chapel International, I managed correspondence, records, follow-ups, and simultaneous front-desk and back-office requests with care and professionalism.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Winners' Chapel International

May 2025 - Aug 2026 (1 year 3 months)

Drafted professional correspondence and provided front-desk and back-office support, managing multiple requests and tasks simultaneously. Organized files and records, ensuring timely follow-up on outstanding items.

Written Communication Front Desk Support File Management Time Management Attention To Detail

Customer Service / Admin Support

Immaculate Enterprise Ltd

Jun 2023 - Apr 2025 (1 year 10 months)

Delivered written and verbal customer support via phone, WhatsApp, and email, achieving a 95% customer satisfaction rate. Managed multiple customer conversations daily, handled complaints professionally, and performed data entry and inventory tracking.

Customer Support Phone Support Email Support WhatsApp Complaint Resolution Data Entry inventory tracking Digital Tools

Education

Degrees, certifications, and relevant coursework

Express Tech Academy

Virtual Assistant Training Program, Virtual Assistant Training

Completed a 6-week Virtual Assistant Training Program covering remote communication, task management, administrative and technical tools, and essential digital skills for virtual support.