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RWOTHOMIO INNOCENT KERCAN

@rwothomioinnocentker

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Information Technology Infrastructure Officer with strong technical troubleshooting skills.

Uganda

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What I'm looking for

I am seeking a role that offers growth opportunities and a collaborative environment.

I am an Information Technology Infrastructure Officer with a strong focus on enhancing operational efficiency through effective technical planning and management. With a Master's degree in Information and Communications Technology from Makerere University, I have developed a robust skill set in managing complex IT environments, ensuring high availability of services, and implementing effective security measures.

Throughout my career, I have successfully managed Active Directory, virtualized environments, and data center operations, ensuring 99% uptime for critical services. My experience includes vulnerability and patch management, compliance management, and IT asset management, which have all contributed to my ability to deliver exceptional service and support to both internal and external clients.

My passion for technology drives me to continuously learn and adapt to new challenges, making me a valuable asset to any organization. I thrive in dynamic environments where I can leverage my technical expertise to solve problems and improve processes, ultimately contributing to the success of the team and the organization as a whole.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Infrastructure Officer

Current

Housing Finance Bank

Sep 2023 - Present (1 year 8 months)

Responsible for managing Active Directory, VMware, and KVM environments, ensuring data center uptime, and overseeing SharePoint administration. Conducts vulnerability and patch management, compliance management, and IT asset management to maintain operational efficiency.

Active Directory VMWare KVM SharePoint Vulnerability Management IT Management Compliance Management Patch Management Communication Skills

Assistant Systems Administrator

FINCA Uganda

Sep 2022 - Sep 2023 (11 months)

Managed Active Directory operations, virtualization with Windows Hyper-V, and ensured data center uptime. Handled SharePoint administration, vulnerability management, and compliance to maintain operational standards.

Active Directory Hyper V SharePoint Vulnerability Management Compliance Management Communication Skills Technical Planning Monitoring

IT Service Desk Analyst

FINCA Uganda

Jun 2021 - Sep 2022 (1 year 3 months)

Provided efficient customer contact for IT incidents and service requests. Coordinated troubleshooting and ensured proper logging of incidents while maintaining communication with stakeholders.

Customer Service Incident Management Troubleshooting Communication Skills SLA Management Technical Support Process Improvement Team Coordination Reporting

IT Service Desk Engineer

MTN Shared Services

May 2019 - Jun 2021 (2 years 1 month)

Provided advanced technical support for mobile products, logging issues and maintaining relationships across teams for effective issue resolution. Conducted comprehensive checks and analysis for troubleshooting.

Technical Support Troubleshooting Data Analysis Communication Skills Problem Solving Ticketing Systems Team Collaboration

IT Student Intern

Parliament of the Republic of Uganda

Jun 2018 - Jun 2019 (1 year)

Acted as a single point of contact for users, troubleshooting hardware and software issues, and escalating problems as necessary. Recorded issues and resolutions for future reference.