At BayGrape Technologies, I manage Microsoft 365 services including Exchange Online, Teams, SharePoint, Entra ID, and Intune. I also administer device deployment, endpoint security, and compliance policies.
I support GoTo telephony, Teams Phone, and SBC management, and troubleshoot voice services. My work also includes managing SharePoint permissions and Data Loss Prevention policies.
At LTIMindtree, I delivered Tier 2 Microsoft 365 support in complex multi-tenant environments. I resolved Teams issues across meetings, calling, chat, and collaboration, with 90%+ CSAT.
At Concentrix, I supported Exchange Online, Teams, and SharePoint, including managing Exchange Online infrastructure for 5,000+ enterprise users. Earlier, at IntouchCX, I provided Tier 1 and Tier 2 technical support and resolved hardware and software issues through troubleshooting and remote support.
