Leonora Rexhaj
@leonorarexhaj
Retail leader driving multi-site performance and operational excellence.
United KingdomWhat I'm looking for
I am a results-driven retail leader with extensive multi-site management experience, currently overseeing 20 stores as Retail UK Manager at TOAST and reporting directly to the CEO. I deliver commercial strategy and operational excellence across a £20M turnover division, driving sales growth, payroll optimisation, and high customer experience standards.
I build and coach high-performing teams, develop future leaders, and partner with cross-functional teams to align retail operations with brand strategy. My track record includes achieving a 95% mystery shopper score, significant payroll savings, and consistent improvement in KPIs and staff progression.
Experience
Work history, roles, and key accomplishments
Retail UK Manager
Toast
Oct 2023 - Present (2 years 2 months)
Accountable for leading 20 UK stores, driving a £20M turnover and delivering national sales, customer service and brand experience targets while implementing payroll savings and commercial initiatives.
Store Manager
Toast
Oct 2020 - Oct 2023 (3 years)
Led a flagship Hampstead High Street store of 9 staff, achieved a 95% mystery shopper score within 6 months, reduced payroll by 40% and drove sustained sales growth and internal promotions.
Assistant Manager
Karen Millen
Oct 2019 - Oct 2020 (1 year)
Managed a team of 15 at a high-performing concession, supported cluster management across locations, delivered monthly KPI improvements and promoted client-first service and in-store events.
Assistant Manager / Supervisor
Calvin Klein
May 2016 - Oct 2019 (3 years 5 months)
Delivered store KPIs and operational excellence, managed rotas and payroll, performed daily sales analysis and resolved escalated customer issues to protect brand reputation.
Sales Assistant
Monsoon Accessorize
Oct 2014 - May 2016 (1 year 7 months)
Provided exceptional customer service, supported staff training, and managed till operations and stockroom organisation to maintain store standards.
Education
Degrees, certifications, and relevant coursework
MUMiddlesex University
Bachelor of Arts (Honours), Criminology and Criminal Justice
2013 - 2016
Completed a BA (Hons) in Criminology and Criminal Justice, covering theories of crime, criminal justice systems, and research methods.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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