Piero Cipra

I've coordinated time-sensitive customer support for UnitedHealthcare at Foundever, working directly with members and internal teams to resolve requests under strict SLA deadlines.

I use AI tools daily to draft professional communications, research policy details, and summarize case documentation. Across Remitly, TREZ, Teleperformance, and Delosi, I've managed high-volume bilingual interactions through email, chat, and phone while keeping cases accurate, organized, and moving toward resolution.

At Concentrix supporting Remitly, I served as a key coordinator between partner banks and internal teams on transaction issues, producing back-office documentation and follow-up reporting for compliance and audit needs. I have also mentored and onboarded new agents, helping teams maintain consistent procedures and quality standards.

My experience managing structured inboxes, correspondence, escalations, and sensitive information enables me to support stakeholders calmly and clearly in fast-paced environments.