Open to opportunities

Isioma Omoroje

@isiomaomoroje

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Customer support specialist delivering high CSAT through clear, empathetic problem-solving.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can apply multi-channel support skills, improve CSAT, and streamline workflows in a collaborative team; immediate start.

I am an enthusiastic, detail-oriented customer support specialist with proven experience managing high-volume, multi-channel inquiries and maintaining excellent customer satisfaction. I consistently deliver crisp, empathetic written responses and resolve ticketing and booking issues efficiently.

In my recent role I responded to 60+ daily customer queries, achieved a 96% CSAT score, and streamlined booking modifications for 200+ clients, reducing resolution time by 30%. I also coordinated communications for large volunteer groups, improving engagement and cutting repetitive inquiries with well-designed FAQ guides.

I am proficient with CRM tools such as Zendesk and HubSpot, skilled in MS Office and Google Sheets, fluent in English and German (C2), and ready to start immediately to help your team deliver warm, clear, and proactive customer support.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Sharon’s Enterprise

Oct 2023 - Apr 2025 (1 year 6 months)

Responded to 60+ daily customer queries across email and social media, achieving a 96% CSAT and streamlining booking modifications for 200+ clients to reduce resolution time by 30%.

Customer Service Zendesk Social Media Support Ticketing CSAT Written Communication

Volunteer Coordinator

Organization

Jan 2023 - Sep 2023 (8 months)

Managed communications for 500+ volunteers via live chat and email, improving engagement by 25% and creating FAQ guides that cut repetitive inquiries by 40%.

Volunteer coordination Live Chat Support FAQ Development Email Communication CRM Team Collaboration