Open to opportunities

Ishrat Habib

@ishrathabib

Message

Dedicated customer service professional with extensive sales experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

Hi, I'm Ishrat Habib, a confident and reliable individual with over six years of sales experience. I excel in customer service environments, where I thrive on problem-solving and ensuring customer satisfaction. My strong communication skills allow me to engage effectively with customers, resolving their inquiries at the first point of contact.

During my tenure at O2 Call Centre from 2002 to 2017, I managed incoming calls from new and existing customers, addressing a variety of issues including billing, cancellations, and sales. I take pride in my ability to navigate multiple systems while maintaining a high level of customer engagement, ensuring that customers do not have to call back for the same issue. I am passionate about delivering exceptional service and enjoy the challenges that come with it.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

O2 Call Centre

Jan 2002 - Dec 2017 (15 years 11 months)

Managed a high volume of incoming calls from new and existing customers, addressing inquiries related to top-ups, billing, cancellations, and sales. Successfully resolved customer issues and handled difficult situations with professionalism.

Customer Service Billing Sales Conflict Resolution Data Entry Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Bury College

Diploma, Business Studies and Bookkeeping

Grade: 6 A-Cs, Distinction

Achieved strong academic results, including 6 A-C grades in subjects such as English, Maths, Science, Business Studies, and Urdu. Completed a program at Bury College, specializing in Business Studies and Bookkeeping, and was awarded a Distinction.