Ishraque Shaikh

I am a customer support and operations professional with hands-on experience in team leadership, email support management, and quality assurance. My career has been centered around creating efficient workflows, supporting team performance, and ensuring high standards of customer experience.

In my most recent role as a Team Lead in Email Support, I was responsible for onboarding and mentoring new team members, conducting quality checks, improving processes, and helping maintain smooth day-to-day operations. This role strengthened my ability to communicate clearly, solve problems efficiently, and support teams in fast-paced environments. I take pride in being highly reliable, structured in my approach, and focused on delivering consistent service quality.

Earlier in my career, I gained diverse experience across sports analysis and merchandising, which helped me build strong coordination skills, attention to detail, and confidence in client-facing interactions. Working across different functions has made me adaptable, quick to learn, and comfortable handling dynamic responsibilities.

My core strengths include communication, team coordination, organization, problem-solving, and maintaining quality standards. I am particularly interested in roles related to customer support, operations, and team-driven environments where I can contribute to performance and process improvement.

Outside of work, I enjoy travel, movies, sports, photography, and creative pursuits, which reflect my curiosity and balanced mindset.