Ishita Agrawal
@ishitaagrawal2
Remote healthcare customer care specialist using Salesforce to resolve cases, onboard clients, and coordinate issue escalations.
IndiaWhat I'm looking for
I’ve been handling customer support work since 2018, and I’ve been doing remote, freelance healthcare customer care since 2019 with Bajaj Finserv Health—supporting healthcare professionals through phone, email, and video consultations.
I log and track cases in Salesforce CRM, resolve service and onboarding issues, and escalate harder problems to internal product and technical teams. I also run proactive follow-ups for retention and share periodic service performance reports.
Experience
Work history, roles, and key accomplishments
Freelance Healthcare Consultant & Customer Care Specialist
Bajaj Finserv Health
Oct 2019 - Present (6 years 10 months)
Handle 50+ customer interactions weekly, providing remote support to healthcare professionals via phone, email, and video consultation. Resolve customer queries, service issues, and onboarding challenges while maintaining customer satisfaction.
Operations & Compliance Associate
OSSAK India
Jan 2018 - Jan 2019 (1 year)
Responded to inbound customer inquiries generated through IndiaMART. Converted leads through consultative communication and consistent follow-up.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Barkatullah University, Bhopal.
Institute of Chartered Accountants of India
IPCC, Accounting
IPCC (Group 1 cleared) from ICAI.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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