Open to opportunities

Isha Lathwal

@ishalathwal

Message

I optimize operations, supply chains, and customer service to grow margins and reduce costs.

Zambia

Message

What I'm looking for

I'm looking for an operations leadership role where I can improve processes, manage teams and supply chains, control costs, strengthen service delivery, and drive measurable revenue growth.

At Dairy Den in Lusaka, I manage overseas stock planning, supply chain logistics, menu costing, supplier negotiations, facilities, and team training. I increased gross profit from 55% to 65%, reduced operational costs by 20%, supported a 60% sales increase, and reduced negative customer feedback by 90%.

I've also led operations across Fairview Hospital, The Birthplace Hospital, Narayana Hospital, and OJUS Healthcare, improving compliance, patient flow, insurance claims, service quality, and revenue. I enjoy building practical SOPs, training large teams, strengthening partnerships, and turning process improvements into better customer experiences and measurable business results.

Experience

Work history, roles, and key accomplishments

Operations Manager

Internation Hospital of Zambia

Jul 2018 - Jan 2020 (1 year 6 months)

Dynamic and Results-Driven Healthcare Operations Executive with a proven track record of leading multi-disciplinary teams, scaling operations, and driving sustainable revenue growth. Adept at regulatory compliance (HPCZ), strategic partnerships, and patient-centric process optimization that significantly reduces turnaround times, customer grievances and robust financial recovery strategies.

Brand Operations Manager

Dairy Den

Managed overseas stock planning and supply chain logistics, ensuring 100% availability of inventory. Increased gross profit from 55% to 65% through strategic menu costing, waste reduction, and controlling sales.

Supply Chain Management Inventory Management Cost Reduction Menu Costing Waste Reduction Facilities Management team training Sales Growth