Isda Nabila

Investigate and resolve 100+ attendance and quality incidents monthly across the healthcare marketplace, maintaining a resolution rate of 95%+

Partner with cross-functional teams (Customer Support, Product, Legal, Customer Success) to implement process improvements that reduced incident resolution time by 30%

Deliver empathetic, customer-centered communications to diverse stakeholders, achievi

Analyzed location and behavioral data for 200+ urgent shift requests weekly, identifying root causes and improving worker reliability metrics

Leveraged statistical analysis tools to create actionable insights, resulting in 15% improvement in urgent shift fill rates

Consistently met 98% SLA compliance for urgent shift requests from healthcare facilities

Developed data visualization dashboards

Validated 500+ healthcare professional documents monthly with 99% accuracy rate

Utilized verification systems to authenticate credentials and process background checks efficiently

Resolved escalated tickets from Support team within 24-hour turnaround time, improving overall onboarding speed by 20%

Handled 50+ customer inquiries daily regarding billing, payments, and technical support

De-escalated complex customer complaints.

Collaborated with Sales, Field Services, and Finance teams to deliver comprehensive solutions

• Assist professors with research activities
• Guide students with paper and research activities
• Prepare and organize data

• Designed, developed, and modified research experiments alongside teams of researchers.

• Performed research and gathered data to begin assignments.

• Performed through research and analysis on data and created reports on research activities.