Open to opportunities

Isaiah Millet

@isaiahmillet

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I turn business data into dashboards, reports, and process improvements that support better decisions.

United States

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What I'm looking for

I'm seeking a Data Analyst, Business Analyst, Reporting Analyst, or Business Intelligence Analyst opportunity in the San Francisco Bay Area where I can use data analysis, reporting, and process improvement to support better business outcomes.

I'm supporting Best Buy as a Business Analyst Consultant, where I collect, validate, and maintain customer and device data while coordinating inventory, shipping, service records, and workflow status.

Previously at L.E.K. Consulting, I investigated and resolved Tier 1 and Tier 2 incidents, maintained incident documentation for reporting and trend analysis, and identified recurring issues from service ticket patterns. I worked with stakeholders to improve service delivery and end-user experience.

Through MBA data analytics projects, I've built Excel sales dashboards, Power BI customer insights dashboards, SQL retail sales analyses, and Python data-cleaning workflows. One market analysis project informed a new service strategy that increased revenue by 15%.

I'm an MBA graduate in Data Analytics and Business Strategy, bringing SQL, Excel, Power BI, Tableau, Python, requirements gathering, and operational process improvement to data-focused business work.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst Consultant

Current

Best Buy

Feb 2026 - Present (6 months)

Collects, validates, and maintains customer and device data within internal systems, ensuring accurate service documentation and supporting operational efficiency. Analyzes customer-reported technology issues to identify appropriate repair solutions, improving diagnostic accuracy and customer satisfaction.

Data Collection Data Validation Data Quality Documentation Operational Efficiency Diagnostics Customer Satisfaction Logistics Coordination Stakeholder Communication Data Driven Explanations Prioritization Attention To Detail

Service Desk Analyst

L.E.K. Consulting

Aug 2022 - May 2023 (9 months)

Investigated and resolved Tier 1 and Tier 2 technical incidents through systematic analysis, root cause identification, and cross-functional collaboration. Spearheaded the maintenance of accurate incident documentation, facilitating enhanced service reporting and trend analysis.

Incident Management Root Cause Analysis Cross Functional Collaboration Documentation Trend Analysis SLA Management Prioritization Process Improvement

Education

Degrees, certifications, and relevant coursework

Talladega College

Master of Business Administration, Data Analytics, Business Strategy

2024 - 2025

Grade: Cum Laude GPA 3.7

Activities and societies: Project on Market Expansion

MBA with concentration in Data Analytics and Business Strategy. Graduated Cum Laude with a GPA of 3.7.

Philander Smith College

Bachelor of Business Administration, Business Administration

2018 - 2022

Activities and societies: Sales Performance Dashboard | Excel; Customer Insights Dashboard | Power BI; Retail Sales Analysis | SQL; Data Cleaning & Analysis | Python

Bachelor of Business Administration with projects in sales performance, customer insights, retail sales analysis, and data cleaning.