isaiah duhart
@isaiahduhart
iOS T1 Tech Support Advisor focused on customer troubleshooting, clear communication, and reliable service repairs.
What I'm looking for
I’m a computer-literate, fast-learning support professional currently working as an iOS T1 Tech Support Advisor (Remote/WFH). I utilize company resources and articles to assist customers with basic and complex troubleshooting for iOS, iPadOS, WatchOS, and Apple Account services, including setting up service repairs and in-store appointments.
Before tech support, I built strong customer-facing and operational skills through food service roles and supervised responsibilities—ensuring strict quality standards, maintaining clean workspaces, and managing closing tasks. I also gained structured, detail-oriented experience as a Juvenile Detention Guard through hygiene support, meal service, supervision, and chronologically organizing paperwork about behavior, offenses, and medical/mental health history.
Experience
Work history, roles, and key accomplishments
Provided customer support for iOS, iPadOS, watchOS, and Apple Account services by troubleshooting using company resources and knowledge articles. Set up service repairs and scheduled in-store appointments while handling high-volume calls and participating in team meetings on performance and new issues.
Cook and Dishwasher
Hopdoddy Burger Bar
Mar 2023 - Feb 2024 (11 months)
Followed food handling procedures to safely prepare and store meats, vegetables, herbs, spices, sauces, and doughs. Was responsible for washing and organizing dishes, maintaining kitchen cleanliness, prepping buns for next-day baking, and supporting cleaning and store closing including deep cleaning.
Raw Area Supervisor
Chick-fil-A
Oct 2021 - Mar 2023 (1 year 5 months)
Ensured kitchen products met strict quality standards across raw prep to fryer/grill and the wrapping/packaging line. Managed closing responsibilities, maintained store cleanliness, and directed closing workers to complete tasks on time.
Juvenile Detention Guard
San Pat Co Juvenile Detention
Feb 2020 - Mar 2021 (1 year 1 month)
Provided juveniles with hygiene products and clean clothing, prepared and served meals, and supervised residents throughout the day. Maintained a structured environment, handled disciplinary actions when necessary, and filed records related to behavior, offenses, and medical/mental health history.
CSA (Bagger)
HEB
Jun 2016 - Aug 2017 (1 year 2 months)
Bagged groceries, collected baskets from parking areas into corrals, and brought items indoors for easy customer access. Assisted customers with loading groceries and performed occasional aisle cleanups for spills or damaged items.
Education
Degrees, certifications, and relevant coursework
Texas A&M University–Corpus Christi
Some Credits, Liberal Arts
2017 - 2018
Completed 14 credits as a liberal arts major at Texas A&M University–Corpus Christi from August 2017 to May 2018.
Availability
Location
Authorized to work in
Job categories
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