Open to opportunities

Cheryl User

@cheryluser3

Message

Experienced virtual receptionist and personal assistant skilled in administration and client relations.

South Africa

Message

What I'm looking for

I seek a client-focused administrative role where I can use my virtual reception, calendar and inbox management, and operational support skills to improve workflows and support a collaborative team.

I am an experienced virtual receptionist and personal assistant with a background in customer-facing retail and administrative roles across South Africa and international environments. I bring strong inbox and calendar management, client liaison, and front-desk skills developed over many years in service and office settings.

My recent roles include Virtual Receptionist at Regus (IWG) and Personal Assistant at Glize Exports, where I handled calendar management, inbox management, filing, courier coordination, and updating pipelines in ClickUp. I completed a Virtual Assistant course in 2022 covering inbox and calendar management, expense reporting, research, lead generation, travel management, and event planning.

Earlier in my career I managed retail teams as a Store Manager and Counter Manager, consistently delivering sales, staff scheduling, POS operations, merchandising, and customer makeovers. I also worked internationally as a Fragrance Consultant for Princess Cruises, strengthening my guest liaison and sales abilities in diverse settings.

I am organized, client-focused, and adaptable, seeking roles where I can apply my administrative expertise and customer service strengths to support teams and improve operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Virtual Receptionist

Current

Regus (IWG)

Sep 2023 - Present (2 years 4 months)

Provide virtual receptionist services including inbox and calendar management, client liaison, and administrative support to remote clients since September 2023, improving response times and client satisfaction.

Inbox Management Calendar Management Administrative Support Scheduling CRM Virtual Assistant

Personal Assistant

Glize Exports

Oct 2020 - Aug 2023 (2 years 10 months)

Managed executive calendar and inbox, acted as customer liaison, prepared presentations, and maintained pipeline stages in ClickUp from October 2020 to August 2023 to streamline operations and improve stakeholder communication.

Calendar Management Inbox Management ClickUp Administrative Support

Store Manager

Luisa Spagnoli

Jan 2020 - Sep 2020 (8 months)

Led store operations including sales, staff management, scheduling, and POS management from January 2020 to September 2020, driving store performance and operational efficiency.

retail management Scheduling POS Customer Service Sales Merchandising Inventory Control

Counter Manager

Hey Gorgeous Cosmetics

Jan 2017 - Dec 2019 (2 years 11 months)

Managed counter operations, sales, makeovers, POS, and staff between January 2017 and December 2019, improving customer experience and achieving sales targets.

Customer Service Sales Makeovers POS Merchandising Visual Presentation Retail Sales

Cosmetic Consultant

Foschini

Nov 2015 - Dec 2016 (1 year 1 month)

Provided cosmetic consultation, sales, makeovers, POS operations, and merchandising at Canal Walk from November 2015 to December 2016, enhancing product presentation and customer satisfaction.

Sales Makeovers POS Merchandising Visual Merchandising Retail Support

Fragrance Consultant

Princess Cruises

Jan 2011 - Jul 2015 (4 years 6 months)

Served as fragrance consultant from January 2011 to July 2015, providing guest liaison, sales, and POS services to enhance onboard retail revenue and guest satisfaction.

Sales POS Customer Service Retail Sales Visual Merchandising Client Relations Upselling

Cosmetic Consultant

Woolworths

Apr 2009 - Dec 2010 (1 year 8 months)

Delivered cosmetic consultations, sales, makeovers, POS operations, and merchandising at Tygervalley from April 2009 to December 2010, increasing client engagement and sales.

Sales Makeovers POS Merchandising Customer Service stock replenishment Visual Merchandising

Make-up Artist

Make-up Forever

Nov 2006 - Nov 2008 (2 years)

Worked as a make-up artist from November 2006 to November 2008, handling customer liaison, sales, POS, displays, and merchandising to support brand presentation and sales goals.

Sales POS Visual Merchandising

Receptionist

Colliers International

Apr 2006 - Oct 2006 (6 months)

Performed receptionist duties including switchboard operation, client liaison, filing, courier coordination, and office supplies management from April 2006 to October 2006.

Reception COURIER Office Administration Inventory Management

Education

Degrees, certifications, and relevant coursework

Virtual Assistant Course

Certificate, Virtual Assistance

Completed a Virtual Assistant Course covering inbox and calendar management, expense reporting, research, lead generation, travel management, and event planning.