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Isabella Pobric

@isabellapobric

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Customer Support Specialist at Via Benefits handling retiree medical reimbursement cases and sensitive account records.

United States

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What I'm looking for

I'm seeking remote opportunities in administrative support, HR support, operations, data management, or translation.

At Via Benefits Insurance Services, I handle retiree inquiries about employer-funded medical benefits and reimbursement requests. I review submissions, create cases when account issues need investigation, and update participant records while following HIPAA requirements.

At MHI Roofing, I managed project administration and dispatch, including creating 3D roofing models with specialized measurement software. I coordinated materials and deliveries, scheduled installations, and assigned crews.

As a self-employed assistant and translator in Montenegro, I translated English correspondence and documents and interpreted during appointments. I’m seeking remote opportunities in administrative support, HR support, operations, data management, or translation.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Via Benefits Insurance Services

Apr 2026 - Present (6 months)

Manage retiree reimbursement account inquiries and review submissions to identify missing documentation. Handle sensitive information under HIPAA and coordinate appointments with benefit advisors.

Case Management HIPAA compliance Data Entry Records Management Scheduling Remote Collaboration Microsoft Office

Production Administrator / Dispatcher

MHI Roofing

Oct 2024 - Jul 2025 (9 months)

Managed administrative operations, customer communications, and project documentation. Used measurement software to create roofing projects and coordinated scheduling, dispatch, and vendor deliveries.

Project Coordination Scheduling Dispatch Client Communication Vendor Management 3D Modeling Data Entry

Airport Operations & Passenger Service Agent

Breeze Airways, Icelandair & Sun Country Airlines

Jan 2024 - Jan 2025 (1 year)

Managed ticket counter operations, reservations, payments, and passenger documents. Trained new hires on reservation and gate procedures and coordinated boarding while maintaining safety protocols.

Reservation Systems Ticketing Check in Payment Processing Passenger Documentation Training Safety Procedures Records Management

Volunteer, Event & Community Support

NGO Naša Akcija (Our Action)

Jan 2013 - Dec 2023 (10 years 11 months)

Helped prepare fundraising and community events, purchase supplies, and coordinate activities. Participated in charitable performances, environmental cleanups, and community improvement projects.

Event Planning Fundraising Community Engagement Coordination

Self-Employed Housekeeper, Animal Caretaker, Personal Assistant & Translator

Self Employed

Jan 2018 - Jan 2023 (5 years)

Provided personal assistance, document translation, housekeeping, and animal care for international clients. Translated English correspondence and interpreted during appointments.

Translation Interpretation Personal assistance Housekeeping Animal Care Travel Arrangements Errands Bill Pay

Project Team Member

UNICEF Youth for Creative Thinking

Jan 2017 - Dec 2019 (2 years 11 months)

Participated in a two-week youth training program and collaborated on a year-long community revitalization project. Awarded €2,000 to address flood-damaged homes and community facilities.

Project Coordination Teamwork Community Development Budget Management