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Martine AlcenasMA
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Martine Alcenas

@martinealcenas

Administrative Assistant at Florida Immigrant Coalition, supporting operations, HR processes, financial records, and large event logistics.

United States
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What I'm looking for

I'm interested in administrative, operations, customer experience, human resources support, and related opportunities, including remote and international opportunities.

At Florida Immigrant Coalition, I supported day-to-day administration and operations across multiple functions. I handled front-line inquiries, maintained Excel trackers and confidential records, and supported recruitment, onboarding, and employee processes.

I also supported expense review and reconciliation, tracked vendor and contractor payments, and coordinated travel, meetings, inventory, and large events. My experience includes customer service at Florida Blue, benefits administration at Kent Management, and program coordination across multiple sites at Gang Alternative.

Experience

Work history, roles, and key accomplishments

FB

Concierge Specialist & Administrative Assistant

Florida Blue

Jan 2022 - Dec 2023 (1 year 11 months)

Provided front-line healthcare customer service, documented interactions in Salesforce and Zoho, and coordinated follow-up.

CS

Legal Assistant Intern

Catholic Legal Services

Jan 2019 - Dec 2020 (1 year 11 months)

Supported client intake, appointment scheduling, case-file organization, and document preparation.

Education

Degrees, certifications, and relevant coursework

CS

Canva Design School

Canva Essentials Certificate of Completion, Design

Completed the Canva Essentials course and earned a Certificate of Completion in February 2026.

FS

Florida Department of Financial Services

Florida 2-14 Life & Variable Contracts Insurance Agent License, Insurance

Earned the Florida 2-14 Life & Variable Contracts Insurance Agent License in September 2026.

Miami Dade College logoMC

Miami Dade College

Bachelor of Applied Science, Supervision and Management

Bachelor of Applied Science in Supervision and Management with a focus on Human Resources, completed in 2022.

Miami Dade College logoMC

Miami Dade College

Associate in Arts, Pre-Law

Associate in Arts in Pre-Law, completed in 2020.

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