I’m interested in remote opportunities in data entry, administrative support, document processing, and other detail-oriented roles where I can contribute my organizational skills and help keep daily operations running smoothly.

Ivana Kolar
@ivanakolar
Reliable and adaptable, shaped by 7.5 years abroad. A quick learner, detail-oriented, team player. Fluent in English, with remote work experience.
What I'm looking for
Detail-oriented and results-driven professional with 10 years of customer service experience across hospitality, sales, and insurance, combined with 5 years of experience in office roles, including data entry, billing, payment coordination, and documentation processing. Proven ability to manage high-volume workloads, communicate effectively with clients and third parties, and resolve discrepancies with accuracy and efficiency. Experienced in maintaining detailed records in fast-paced, deadline-driven environments. Strong organizational, problem-solving, and multitasking skills, with a focus on accuracy and customer satisfaction. Ability to prioritize tasks based on urgency and importance while working independently in a remote environment.
Experience
Work history, roles, and key accomplishments
Processed and applied customer payments including checks, ACH, and wires. Reconciled payment records, managed cash application emails, and communicated with internal teams to resolve payment issues.
Mortgage Loan Processor / Secretary
Beacon of Hope Residential LLC
Nov 2023 - Apr 2026 (2 years 5 months)
Collected, reviewed, and verified loan documents for accuracy and completeness. Maintained LOS and CRM systems, managed a pipeline of loans, and supported daily office operations.
Mortgage Loan Officer Assistant / Loan Processor Assistant
C4 Residential Mortgage Group
Dec 2022 - Oct 2023 (10 months)
Supported loan officers with document collection, file organization, and loan data processing. Requested credit reports, verifications, and communicated with borrowers and underwriters to clear conditions.
Mortgage Loan Officer Assistant
Plum Tree Home Mortgage
Jun 2022 - Dec 2022 (6 months)
Assisted the loan officer with accepting and reviewing loan applications. Collected required information and documents from clients and partners, performed data entry, and maintained digital records.
Restaurant Assistant Manager
The House of Food
Jul 2021 - Dec 2021 (5 months)
Assisted in managing restaurant operations, overseeing staff, and ensuring customer satisfaction.
Server / Bartender
Momo Restaurant
Nov 2019 - Jul 2021 (1 year 8 months)
Provided food and beverage service, prepared drinks, and ensured guest satisfaction.
Server / Bartender
Dooley's Hotel
Feb 2019 - Nov 2019 (9 months)
Served guests in a hotel restaurant and bar, handling orders and providing excellent service.
Agent of Exclusive Insurance Sales
UNIQA Insurance Group
Jan 2018 - Feb 2019 (1 year 1 month)
Sold exclusive insurance products to clients, managed customer relationships, and met sales targets.
Deputy Manager
Cuba Tropico Bar
Jun 2016 - Jan 2018 (1 year 7 months)
Assisted in managing bar operations, supervising staff, and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Niš
Bachelor of Economics with Honors, Business Management
2011 - 2016
Bachelor of Economics with Honors, majoring in Business Management, from the Faculty of Economics, University of Niš.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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