Open to opportunities

ISABELLA MESQUITA

@isabellamesquita

Multilingual Quality Analyst driving Trust & Safety excellence through audits, coaching, and data-led process improvements.

Brazil

Message

What I'm looking for

I’m seeking remote opportunities in Quality Assurance, Trust & Safety, Legal Operations, Training, or Process Improvement—where I can audit, coach, align teams to policies, and drive continuous process improvements in flexible, rotating-shift environments.

I’m a multilingual Quality Analyst specializing in Trust & Safety, quality assurance, and training within high-volume 24/7 global operations. I focus on policy compliance, operational consistency, and measurable performance improvement through structured quality audits and targeted support.

At TELUS International, I conducted quality audits of content moderation decisions, delivered weekly policy update trainings and market alignment sessions, and ran one-to-one coaching to help teams hit KPIs. I also identified quality trends and root causes using audit findings and data analysis, then aligned stakeholders on market-specific interpretations of policies and quality standards.

I’m especially proud of receiving the European “Above & Beyond” Award at TELUS International for developing the Assisted Production initiative. It improved market alignment and quality performance across multiple moderation teams, reflecting my commitment to workflow clarity, continuous process improvement, and operational excellence—typically in remote, flexible-shift environments.

Experience

Work history, roles, and key accomplishments

Current

Partner & Legal Operations Specialist

Current

Custódio & Mesquita Advocacia

Aug 2012 - Present (13 years 11 months)

Conduct legal research and case analysis across civil, labor, consumer, and family law matters. Support case strategy, documentation, and administrative legal processes, including client communications and case follow-up.

Legal Research Case Analysis Legal Documentation Client Communication

Quality Analyst

Telus International

May 2022 - Jun 2025 (3 years 1 month)

Conduct quality audits of content moderation decisions to ensure policy compliance and operational consistency. Deliver trainings, perform coaching, identify quality trends and root causes, and develop initiatives to improve market alignment and quality performance.

Quality Assurance Trust and Safety Content Moderation Quality Audits team training Coaching and Mentoring Data Analysis Root Cause Analysis Process Improvement

Digital Content Analyst

Telus International

May 2021 - May 2022 (1 year)

Review user-generated content according to platform policies and safety guidelines in a high-volume environment. Maintain productivity and quality targets while supporting safe operations.

Trust and Safety Content Moderation User Generated Content Review Quality Assurance

Marketing Project Consultant

LCI Barcelona Master's Program

Jan 2020 - Present (6 years 6 months)

Develop strategic marketing projects for global brands, focusing on corporate branding and localized customer engagement. Contribute sustainability-focused strategy work as part of marketing project delivery.

Marketing Strategy Corporate Branding Sustainability Strategy