Joyce Cervantes
@joycecervantes
QA professional with over 4 years of experience.
BrazilWhat I'm looking for
Quality Analyst professional with over 4 years of experience in the Quality field at high-tech companies, such as TikTok and Teleperformance. Expertise in process improvement and cross-team collaboration, now transitioning to QA Tester. Skilled in Agile methodologies and analytical thinking, with experience in data-driven projects, root cause analysis, and data-driven problem-solving.
Experience
Work history, roles, and key accomplishments
Bilingual Quality Analyst
TikTok
Nov 2012 - Present (12 years 7 months)
Achieved a consistent accuracy rate of 97% in Round 2 content moderation, surpassing the 95% market’s target. Conducted root cause analyses of weekly misalignments, which resulted in a 30% reduction in the number of inconsistencies in the quadrant outliers.
Bilingual Quality Analyst
Teleperformance
Mar 2019 - Oct 2021 (2 years 7 months)
Synchronized operational efficiency and quality standards across BR and global markets by leading monthly calibration sessions, improving consistency and accuracy across teams.
Senior Customer Service Analyst
Mondial Assistance
Jan 2012 - Mar 2015 (3 years 2 months)
Co-led a team of approximately 40 employees, fostering a safe work environment in compliance with NR17 regulations, which contributed to keep our record of 0 incidents.
Education
Degrees, certifications, and relevant coursework
Joyce hasn't added their education
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Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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