Looking for a job

Joyce Cervantes

@joycecervantes

Message

QA professional with over 4 years of experience.

Brazil

Message

What I'm looking for

Looking for a challenging QA Tester role that leverages my analytical skills and passion for quality, with opportunities for growth and professional development in a dynamic and innovative company.

Quality Analyst professional with over 4 years of experience in the Quality field at high-tech companies, such as TikTok and Teleperformance. Expertise in process improvement and cross-team collaboration, now transitioning to QA Tester. Skilled in Agile methodologies and analytical thinking, with experience in data-driven projects, root cause analysis, and data-driven problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Quality Analyst

Current

TikTok

Nov 2012 - Present (12 years 7 months)

Achieved a consistent accuracy rate of 97% in Round 2 content moderation, surpassing the 95% market’s target. Conducted root cause analyses of weekly misalignments, which resulted in a 30% reduction in the number of inconsistencies in the quadrant outliers.

Root Cause Content Moderation

Bilingual Quality Analyst

Teleperformance

Mar 2019 - Oct 2021 (2 years 7 months)

Synchronized operational efficiency and quality standards across BR and global markets by leading monthly calibration sessions, improving consistency and accuracy across teams.

Quality Operations

Senior Customer Service Analyst

Mondial Assistance

Jan 2012 - Mar 2015 (3 years 2 months)

Co-led a team of approximately 40 employees, fostering a safe work environment in compliance with NR17 regulations, which contributed to keep our record of 0 incidents.

Teams Compliance