Open to opportunities

Gustavo Ribeiro

@gustavoribeiro

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Quality analyst and bilingual translator driving data-informed customer experience and AI localization.

Brazil

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What I'm looking for

I seek a role in a technology-driven, innovative company where I can apply translation, QA, and data skills to improve processes, AI localization, and customer outcomes.

I am a quality analyst, SEO specialist, and translator with hands-on experience improving customer support operations and online visibility. I combine linguistic expertise with data-driven process improvements to deliver measurable results.

Recently I translated and adapted multimedia content to train AI models for automatic translation and transcription, ensuring linguistic accuracy and cultural relevance. I contributed to improving contextual understanding and fluency in AI systems.

In customer success roles I monitored agent performance, detected fraud, and implemented quality assurance metrics—reducing fraudulent claims and boosting agent scores. I also led the creation of a training guide that standardized onboarding and cut training time by 30%.

I am proficient with Zendesk, Salesforce, Amadeus, Excel, Power BI and SQL, and I seek to apply my multidisciplinary skills in dynamic, technology-driven organizations focused on innovation and measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Translator

Current

Appen

Nov 2024 - Present (1 year)

Translate and adapt multimedia content (English→Portuguese) for AI training datasets, ensuring linguistic accuracy, cultural adaptation, and terminological consistency to improve model fluency.

Translation Localization Transcription Data Annotation Quality Assurance AI Training

Quality Analyst

Teleperformance

Jan 2023 - Oct 2024 (1 year 9 months)

Analyzed passenger compensation claims and fraud risk, approved payments, monitored agent performance, and implemented QA processes that reduced fraud and improved service quality.

Quality Assurance Fraud Detection Process Optimization Performance Monitoring Training Data Analysis Customer Experience

SEO Specialist

Telus International

Jun 2022 - Jan 2023 (7 months)

Implemented SEO strategies including keyword research, site structure improvements, and content optimization to increase search visibility and refine performance through data analysis.

SEO Keyword Research Site Structure Analytics Data Visualization Performance Monitoring SQL

Education

Degrees, certifications, and relevant coursework

Federal University of Paraná

Portuguese Language and Literature

2025 -

Enrolled in Portuguese Language and Literature program beginning March 2025, focusing on advanced studies in Portuguese linguistics and literature.

Federal University of Rio Grande do Norte

Information Technology

2021 - 2024

Completed studies in Information Technology from February 2021 to November 2024 with coursework in IT-related subjects and practical technical skills.