I seek a long-term role in Data Quality, Compliance, or Operations to leverage 7+ years of experience in SQL data reconciliation, QA governance, and process auditing. I thrive in global remote settings where I can use my trilingual skills (EN/ES/PT) and tools like Jira, Confluence, and Excel to optimize workflows and drive operational accuracy.
Looking for a job
Jefferson Luiz
@jeffersonluiz
Trilingual Data & Operations Lead with 7+ years in QA, compliance, process auditing, and AI/SQL workflows across global tech enterprises.
BrazilWhat I'm looking for
Trilingual Data & Operations Lead with 7+ years in QA, compliance, process auditing, and AI/SQL workflows across global tech enterprises.
Experience
Work history, roles, and key accomplishments
DE
Current
Product Owner
Dev.Pro
Jun 2024 - Present (2 years 3 months)
Analyze Medicaid claims and model reimbursement rates using SQL, Excel, and BI tools. Own Confluence documentation and draft Jira user stories to ensure Medicaid pricing logic aligns with policies.
NT
Quality Lead
NextPoint Soluções e Tecnologia
Nov 2023 - May 2024 (6 months)
Managed and supervised team quality routines, process standards, and operational workflows.
Performed quality audits for Meta's Marketing Experts program. Delivered coaching and feedback to improve performance and quality results, participating in calibration meetings with vendors and client stakeholders.
Performed quality audits and coaching for multilingual customer support teams, managing workflows and ticket tracking through Zendesk. Facilitated quality discussions for new employees and supported onboarding initiatives.
Performed quality audits for content moderation operations and conducted calibrations with clients. Analyzed KPIs and root causes to identify improvement opportunities, creating reports and dashboards in Excel.
Conducted content moderation through quality guidelines and standards in Portuguese, Spanish, and English, supporting audit control and market insights.
Education
Degrees, certifications, and relevant coursework
Faculdades Metropolitanas Unidas (FMU)
Bachelor's Degree, International Relations
2015 - 2019
Bachelor's Degree in International Relations from Faculdades Metropolitanas Unidas (FMU) from 2015 to 2019.
AF
Agile Product Owner Role: Foundations
Certification, Agile Product Ownership
Certification in Agile Product Owner Role: Foundations.
AS
A Beginner's Guide to Writing User Stories
Certification, User Stories
Certification in A Beginner's Guide to Writing User Stories.
MI
Managing Jira Projects: 1 Introduction
Certification, Jira Project Management
Certification in Managing Jira Projects: 1 Introduction.
EB
Excel: Power Query for Beginners
Certification, Excel
Certification in Excel: Power Query for Beginners.
ED
Excel: How to Create a Basic Dashboard (365/2019)
Certification, Excel
Certification in Excel: How to Create a Basic Dashboard (365/2019).
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
60k-100k BRL
Social media
Job categories
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