Isabella Dallos Rincón
@isabelladallosrincn
Virtual Assistant delivering bilingual customer support, administrative efficiency, and reliable billing help.
ColombiaWhat I'm looking for
I’m a Virtual Assistant with hands-on experience supporting English- and Spanish-speaking customers, managing administrative tasks, and handling multitasking under pressure. In my roles at GSH S.A.S, I provided bilingual customer service, addressed application and account questions, and documented interactions accurately in internal systems.
Previously at Z & R CONSULTING S.A.S, I managed appointment scheduling and confirmations, handled inquiries and complaints with a solution-oriented approach, and supported the billing department. I also updated databases and coordinated follow-ups to ensure service completion, and I’m committed to continuous learning, adaptability, and clear communication.
Experience
Work history, roles, and key accomplishments
Transfer & Translate Agent
GSH S.A.S
Jan 2026 - Present (5 months)
Transferred customer interactions to the appropriate department and translated required conversations between English and Spanish to support issue resolution.
Bilingual Customer Service Assistant
GSH S.A.S
Dec 2024 - Aug 2025 (8 months)
Provided bilingual support to English- and Spanish-speaking customers with application inquiries, account issues, and technical guidance, documenting interactions in internal systems.
Customer Service & Billing Assistant
Z & R Consulting S.A.S
May 2023 - Sep 2024 (1 year 4 months)
Managed appointment scheduling and confirmations, handled customer inquiries, requests, and complaints using a solution-oriented approach, and supported the billing department with pricing questions.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Colombia
Physics Engineering
2022 -
Enrolled in a Physics Engineering program at Universidad Nacional de Colombia starting February 2022.
Normal Superior de Caldas
High School Diploma, High School
2015 - 2021
Activities and societies: Customer Service Excellence; Conflict Resolution
Completed a High School Diploma at Normal Superior de Caldas from January 2015 to November 2021.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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