Isabella Cardoso

• Provide personalized customer service in a high-volume restaurant environment, adapting communication to different customer profiles and needs.
• Maintain approximately 96% service-fee retention through attentive service, proactive communication, and strong customer relationships.
• Generate a high volume of positive customer reviews on Google and Tripadvisor through direct customer engagement a

Provided customer service across in-person, phone, and chat channels, answering questions and assisting with day-to-day customer needs. Managed customer registration and information using Trinks, a beauty salon management platform.

• Provided customer service across in-person, phone, and chat channels, answering questions and assisting with day-to-day customer needs.
• Managed customer registration and information using Trinks, a beauty salon management platform.
• Reviewed professionals’ daily appointments, processed customer payments, and supported front-desk operations.
• Created and maintained spreadsheets for budgeting,

• Managed customer orders through both chat and in-person channels, answering questions and assisting customers throughout the ordering process.
• Provided product recommendations based on customer preferences and needs, combining customer service with direct sales.
• Balanced food preparation, order management, and customer-facing responsibilities in a fast-paced environment while maintaining acc

• Provided customer service in English to an international and multicultural guest base aboard the Valiant Lady.
• Assisted guests with requests and questions, adapting communication to different cultural backgrounds and customer needs.
• Maintained strong knowledge of menu items, ingredients, and allergen information to provide guests with accurate information and support safe service decisions.

• Rehired and promoted from Receptionist to Server upon returning to the company, reflecting strong previous performance and customer service skills.
• Frequently assisted international guests due to English fluency, providing clear communication and personalized service when English-language support was needed.
• Received internal recognition for outstanding customer service after multiple positi

• Served as a first point of contact for guests, providing in-person and phone assistance, managing reservations, waiting lists, and the overall arrival experience.
• Managed guest flow and wait-time expectations in a high-volume environment, maintaining clear and professional communication during peak periods.
• Handled guest complaints and challenging interactions with professionalism and empath

Served as a first point of contact for guests, providing in-person and phone assistance, managing reservations, waiting lists, and the overall arrival experience. Handled guest complaints and challenging interactions with professionalism and empathy.

• Provided customer service in a challenging, high-volume environment with frequent guest complaints and service-related issues.
• Developed early experience in complaint handling and de-escalation, maintaining professional and courteous communication with dissatisfied customers.
• Managed individual daily cash closing and payment reconciliation, requiring accuracy and accountability.
• Worked clo

• Assisted prospective and current students with information about enrollment, academic programs, university facilities, and administrative procedures.
• Explained academic processes, including course exemption procedures, helping students understand requirements and next steps.
• Received and reviewed documentation for external transfer applications, ensuring required documents were properly subm

Completed three semesters of coursework in International Relations.

Completed three semesters of coursework in International Relations.

Pursued studies in Psychology.