Isabel Cortes

Inara Transfers, a company within the Intermex Group, provides cross-border payment and remittance solutions serving customers across multiple international corridors.

Worked as EMEA Business development at CrossTech.

Worked as Head Of Sales UK at Small World Financial Services.

Advice consulting clients on MT services in Uk and Europe.
Develop B2B MT services between UK based companies and financial institutions in US, Latin-America, Africa and Asia.

• Responsible for P&L of Agent channel
• Develop and manage the network.
• Manage a team of 40+ between Sales, Field development, Agent Support, Agent on Boarding, Revenue Management and IT
• Implement and develop geographical strategy for both countries with YoY double digit growth.
• Responsible to increase agent network year on year.
• Maintaining positive business relationships to ensure ongoi

In operations I oversaw four departments: Agent support, revenue management, non-face to face transactions and the on-boarding process team.

Responsibilities

• Monitoring and reporting on agent performance in micro and macro detail, implementing solutions to improve agent profitability and Ria customer service
• Understanding of the money transfer market, currencies, exchange rates, key activit

Responsibilities

• Be the first point of contact to handle agent’s issues, assessed and resolved enquires and complaints from agents and customers.
• Create strategies for client retention and generation of new business
• Ensure the creation of a culture to provide a loyal and trustworthy service to clients to meet client’s expectations.
• Maintain a healthy customer’s relationship to drive reven

As an account manager I was responsible for presenting Ria Financial Services to potential agents and managing the entire sales process from identifying prospects, call calling, meeting with business owners.
the main responsibilities were to increase agent network in a monthly basis bringing 7 new accounts to the company

Customer service Manager

Branch manager at Queensway branch – Money Remittance Worldwide

Studied interior architecture at Universidad Jorge Tadeo Lozano from 1993 to 1999.