Izuchi Adindu

Assisted in developing and monitoring internal and external compliance policies and procedures, ensuring adherence to applicable laws and regulations. Conducted internal audits, managed compliance breaches, and oversaw operations across IT, Cash in Transit, Customer Service, and transaction teams. Engaged with partners and reported business and compliance status to senior management.

Reviewed processes and drove innovative strategies, leading to the creation of a new profit-generating department and enhancing product/service development cycles. Championed staff reward systems and collaborative innovation, improving employee morale, retention, and communication. Led Diversity and Inclusion initiatives and enhanced staff safety protocols, improving workplace satisfaction and pro

Developed and maintained a risk register, implemented corrective action plans, and participated in external audits to ensure compliance. Conducted regular checks of currency and products, reviewed daily transactions for errors and breaches, and tracked compliance issues. Supported compliance training, adhered to PEP/sanction lists, performed retail transactions with KYC, and ensured customer satis

Segmented and developed new markets, expanded distribution channels, and successfully closed business deals. Managed relationships with existing clients, ensuring prompt responses and resolving issues quickly to guarantee satisfaction and loyalty. Monitored market trends and competitor activities, managed time effectively, and collaborated with other departments to address customer needs.