At CONTTRADE SISTEMAS PARA GESTÃO E TECNOLOGIA, I worked in Inside Sales, prospecting and qualifying B2B leads with BANT and SPIN Selling. I conducted consultative discovery, scheduled meetings for the sales team, and managed pipeline follow-ups through CRM.
At LD ODONTOLOGIA INTEGRADA, I managed the sales funnel and patient relationships, structured processes focused on conversion and retention, and created CRM service flows. I also coordinated the customer service team and tracked performance metrics.
Across roles at CACAU SHOW SÃO JOAQUIM DA BARRA, GRUPO LIMA, PIZZARIA FAMÍLIA, and A4 SOLUÇÕES DIGITAIS, I worked in sales, customer service, operations, and digital marketing. My experience includes consultative selling, team coordination, financial and operational routines, and social media campaigns.
