Isaac Zachary

Building and maintaining MobKazi, a technology solutions business providing business software, web development, IT support, networking, CCTV and access control services.

Key responsibilities:
• Develop and improve the MobKazi business management platform using React, TypeScript, Django REST Framework and PostgreSQL, with Git for version control.
• Build websites, business systems and digital solu

Worked as Professional development at Career Break.

Co-ordinating technical support operations, ensuring service quality, team efficiency, and client satisfaction across the ISP service offerings.

Key Responsibilities:
– Supervise support desk operations and resolve escalated technical issues.
– Oversee quality assurance, resource allocation, and performance tracking.
– Coordinate with cross-functional teams to improve service delivery.
– Coordina

At First Basics Technologies Ltd, a leading Internet Service Provider (ISP), I provide technical support for internet services, ensuring seamless connectivity, troubleshooting, and customer satisfaction.

Key Responsibilities:
– Troubleshoot connectivity issues, configure routers, and optimize FTTH/FTTB solutions.
– Assist clients via phone, WhatsApp, and support tickets, ensuring timely resolut

Founded Humble Crib Investment, an IT solutions startup offering tech consulting, IT support, and digital services to individuals and businesses.

Key Services Provided:
– Computer/software installation, system configuration, and maintenance.
– Provided computer packages training and cybersecurity awareness.
– Sold computer accessories, electronics, and gaming equipment.
– Designed branding ma

Completed an industrial attachment at DEFTEC, providing IT support, network management, active directory and research-driven solutions.

Key Responsibilities:
– Assisted in IT troubleshooting, diagnosing hardware/software/network issues.
– Configured productive applications for institutional use.
– Managed IP addressing, secure connections, and infrastructure monitoring.
– Explored emerging I

Roles and Responsibilities:
– CCTV System Installation & Configuration
– Cabling
– Electric Fence installation
– Automated gate systems Installation & remote programming
– Troubleshooting
– Quotations design
– Cash handling

Grade: 2.9

Activities and societies: Class Representative

Pursued a Bachelor of Science in Software Development, focusing on computer software and media applications. Graduated with 2nd Class honors upper vivision.