At Brodway Support Services, I reviewed client information and financial profiles for National Debt Relief, matching clients with appropriate debt-relief programs according to established criteria.
I verified and updated customer records, resolved discrepancies, and documented case information in CRM and internal systems while meeting productivity and service-level requirements.
At Contact Center Dominicana, I handled Nom Nom ClientAccount inquiries about orders, accounts, subscriptions, billing, and service requests. I also processed account changes and order updates, documenting interactions and escalating complex issues when needed.
I earned a Bachelor’s Degree in Medical Imaging from UniversidadAutónoma De Santo Domingo (UASD).
