Isaac Ivan Waites

Developed solution options, architecture recommendations, and design assumptions. Managed feature analysis, software engineering, test automation, infrastructure, security, and SRE.

Administered E-Toyota and Evolve systems, analyzed network data, and managed cybersecurity. Designed identity and access control, data storage solutions, and business continuity plans.

Provided technical assistance and support to high-end clientele globally. Maintained SLA requirements and supported hardware and software, including network infrastructure and design implementation.

Performed printer maintenance, software embedding, and print server administration. Provided onsite technical support and developed business suite solutions.

Performed system analysis, project assessments, and customer relations. Administered systems and network topology, including VoIP/PABX and Microsoft Exchange.

Provided pre-sales security engineering and system administration. Tested and implemented security solutions, managed regional technical resources, and configured firewalls and backups.

Provided customer service and technical support, including network configuration and VoIP technologies. Managed onboarding and customer relations.

Supervised financial operations, including invoicing, statements, and bank data flows. Managed a team of five and ensured daily income balancing.

Analyzed and designed new systems, facilitated requirements gathering, and produced functional and system specifications. Participated in system design sessions and modeled system designs using UML and ERD diagrams.

Senior systems engineering role at an MSP, providing technical expertise and support.

Worked as a bureau agent for a government-related role.

Completed AGI / Instructional Design coursework in 2026.

Earned Camunda Certified Associate certification in 2026.

Completed course credits in Data Science, Product Management, UI/UX Design, CS50, and Six Sigma in 2026.

Completed Design Studio, Intelligent Automation, Solution Design, Exception Handling, and ROM2 in 2026.

Completed Enterprise Risk Management certification in 2026.

Earned Red Hat Certified Engineer and Red Hat Certified Specialist certifications in 2026.

Completed Hack Attack certification in 2025.

Won first place in the FNB, RMB, Ashburton, WesBank, FCC, DirectAXIS Capture the Flag competition in 2025.

Completed PCCE and UCCE training in 2025.

Completed Generative AI: Threat Intelligence certification in 2025.

Earned CCIE certification in 2024.

Completed Cyber Security Threat Management certification in 2024.

Completed Cyber Security End Point Security certification in 2024.

Completed CSET, Virtual Systems, SOC, SIEM, Skada, and Nessus training in 2024.

Completed Cloud Infrastructure and Security certification in 2023.

Completed Business Risk Management and Incident Management certification in 2023.

Completed Defence in Depth and Domain Hardening instructor-led training in 2023.

Completed Cyber Security IT and ICS Systems certification in 2023.

Completed Microsoft Office, PowerPoint, Word, Excel, D365, Azure, IOT, MCSE, and MCSA certifications in 2022.

Completed AWS, CCSP, Angular Fundamentals, Azure Network Architecture, IOT, IBM Cloud, and Google Cloud courses in 2022.

Completed Cloud Infrastructure and Security certification in 2022.

Completed Business Risk Management and Incident Management certification in 2022.

Completed Cisco2000U, IE, CCA, X, ME, and vNAM certifications in 2021.

Completed Cybersecurity certification in 2020.

Completed N+ Security Architecture and Design certification in 2020.

Completed MSP Technology and CRM Management certification in 2018.

Completed Hardware and Software certification in 2017.

Completed Microsoft Exchange Server 2012 certification in 2015.

Completed Kaspersky Cloud, Business, and Endpoint Security certification in 2012.

Completed a BSc/BEng degree in Computer Science, Data Sciences, Differential Calculus, Science (Theoretical and Applied Mathematics), Artificial Intelligence, Cognitive Science, and Software Engineering in 2007.

Graduated from Forest Hill High School in 2001 with subjects including English, Afrikaans, Maths, Science, and Computer Science.