ISAAC ALBERT
@isaacalbert
Customer-focused virtual assistant and customer service professional with technical design skills.
What I'm looking for
I am a customer-focused virtual assistant and customer service professional with experience delivering solutions and supporting customer accounts. I combine strong communication and teamwork with practical technical skills to meet client needs.
My background includes roles as a Customer Service Representative at VXI Global Holding and Oasis Management Agency, and work as a General Virtual Assistant where I handled outreach, calls, email responses, booking, and order coordination.
I also have training in architecture and civil engineering from the University of Mindanao and apply technical tools like AutoCAD, Adobe Photoshop, and MS Office to create custom branding, layouts, and icons.
I am eager to contribute to organizational growth, continue developing professionally, and leverage both customer service experience and design/technical skills to add value.
Experience
Work history, roles, and key accomplishments
General Virtual Assistant
Isaac
Jan 2024 - Dec 2025 (1 year 11 months)
Performed virtual assistant tasks including account scraping and outreach, handling calls and emails, booking shipments, and preparing product correspondence.
Customer Service Representative
Oasis Management Agency
Jan 2022 - Dec 2024 (2 years 11 months)
Provided tailored solutions to customer needs at each step of the process and prioritized service workflows to improve satisfaction.
Customer Service Representative
VXI Global Holding
Jan 2019 - Dec 2020 (1 year 11 months)
Handled customer accounts and provided interactive communication to resolve inquiries and maintain trust with clients.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Architecture
2022 - 2023
Completed coursework for a Bachelor of Science in Architecture at the University of Mindanao between 2022 and 2023.
University of Mindanao
Bachelor of Science, Civil Engineering
2019 - 2022
Pursued a Bachelor of Science in Civil Engineering at the University of Mindanao from 2019 to 2022.
Availability
Location
Authorized to work in
Website
albertai.wixsite.com/mysiteSalary expectations
Job categories
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