Open to opportunities

Iris Dotson

@irisdotson

Message

Dedicated customer service professional with diverse experience in various roles.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I'm Iris M. Dotson, a dedicated customer service professional with extensive experience in various roles across different industries. My journey began at the York County Public Library, where I honed my skills in customer interaction and library management. Over the years, I have developed a strong ability to resolve customer complaints and ensure satisfaction, which I demonstrated while working at Rosies Gaming Emporium and 7-Eleven.

Throughout my career, I have consistently prioritized customer satisfaction and maintained a friendly demeanor, whether I was operating cash registers, managing inventory, or assisting with library programs. My experience at Pamunkey Regional Library allowed me to enhance my data entry and computer skills, while my time at Doodles Donuts and Café and Dobe Run Kennel taught me the importance of teamwork and effective communication in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Gaming Associate

Current

Rosies Gaming Emporium

Apr 2024 - Present (1 year 3 months)

Greeted customers in a friendly and professional manner, ensuring a positive experience. Operated a cash register for various transactions, including cash, credit cards, and gaming vouchers, and accurately balanced registers at the end of each shift. Resolved customer complaints professionally, prioritizing satisfaction.

Customer Service Register Operation

Library Assistant

Pamunkey Regional Library

Sep 2022 - Present (2 years 10 months)

Managed library inventory, performed data entry, and provided comprehensive customer service and reference assistance. Utilized computer skills for various library operations, including answering telephones and creating engaging library displays.

Inventory Management Customer Service Data Entry Computer Literacy Library Operations

Cafe Assistant

Doodles Donuts and Café

Apr 2022 - Present (3 years 3 months)

Responsible for preparing various food products and maintaining a clean and organized work environment. Assisted with inventory management to ensure adequate stock levels.

Inventory Management Customer Service

Kennel Assistant

Dobe Run Kennel

Aug 2021 - Present (3 years 11 months)

Managed client scheduling and verified necessary paperwork for animal boarding. Interacted with customers while registering and discharging boarded animals. Provided direct animal care, including feeding, exercising, bathing, and maintaining kennel cleanliness.

Scheduling Pet Grooming Kennel maintenance

Barn Crew Leader

Stonehouse Stables

May 2021 - Present (4 years 2 months)

Led a team in the comprehensive caretaking of over 40 boarded horses. Ensured the consistent maintenance and cleanliness of barn facilities.

Horse Care Barn Management Team Leadership Maintenance Equine Management

Sales Associate

7-Eleven

Sep 2020 - Present (4 years 10 months)

Greeted customers professionally and operated a cash register for diverse transactions. Maintained store cleanliness, stocked shelves, and completed inventory as needed. Resolved customer complaints efficiently while prioritizing satisfaction.

Sales Customer Service Inventory Management

Library Assistant

Rappahannock Community College Library

Jun 2019 - Present (6 years 1 month)

Processed new media, performed shelf reading, and managed circulation duties. Provided reference assistance, answered telephones, and maintained library materials through weeding. Created and built various library displays and issued IDs.

Library Circulation Shelf Reading Customer Service Data Management

Produce Associate

Norman’s Produce

May 2018 - Present (7 years 2 months)

Stocked and served produce, ensuring freshness and presentation. Maintained cleanliness of the store and produce stand, and cared for plants by pruning and watering. Assisted with unloading trucks and operated the cash register.

Produce Handling Customer Service Cash Register

Library Volunteer

York County Public Library

Sep 2009 - Present (15 years 10 months)

Assisted with the creation and building of library displays and organized library materials through shelving and weeding. Provided support for various library programs.

Material Organization Weeding Community Engagement