TY COLE
@tycole
Customer Service Associate and administrative professional with 10 years of data-focused support.
What I'm looking for
I’m a customer service associate with 10 years of experience, focused on helping people, keeping service consistent, and handling daily support needs with care. I’m at my best when I can balance responsiveness with accuracy, whether I’m assisting customers, maintaining organized service areas, or supporting the flow of operations.
My background also includes administrative work like filing, sorting, scanning, and inputting data, along with warehouse and logistics tasks such as unloading merchandise, stocking product, and organizing the sales floor. I’ve performed roles including Administrative Assistant, Mail Clerk, and Stock Clerk/Warehouse Associate—building a dependable, detail-oriented way of working that I bring to every team I join.
Experience
Work history, roles, and key accomplishments
Stock Clerk/Warehouse Associate
DD's Discount Store
Jun 2018 - Sep 2018 (3 months)
Unloaded merchandise from delivery trucks, stocked products from the warehouse, and organized the sales floor.
Mail Clerk
Washington Times Newspaper
Jan 2007 - Jul 2009 (2 years 6 months)
Sorted mail, inserted advertisement circulars into newspapers, and bundled newspapers for delivery.
Administrative Assistant
U.S. Department of Commerce
May 2006 - Dec 2006 (7 months)
Handled administrative duties including filing, sorting, scanning, and inputting data.
Clerk
Inphonics Inc.
Feb 2006 - Aug 2006 (6 months)
Distributed cell phones, inserted batteries, scanned barcodes, and answered office telephones.
Pet Assistant
PetSmart
Jan 2004 - Jan 2005 (1 year)
Checked out customers, stocked merchandise on the sales floor, groomed pets, and scheduled grooming appointments.
Education
Degrees, certifications, and relevant coursework
Potomac Job Corp
Diploma, Business Technology
2004 - 2005
Completed a Diploma in Business Technology at Potomac Job Corp from May 2004 to May 2005.
Potomac High School
High School Diploma, High School
Earned a High School Diploma from Potomac High School in May 2003.
Availability
Location
Authorized to work in
Job categories
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