Open to opportunities

yesica sanchez

@yesicasanchez

Message

Dedicated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment, with opportunities for growth and learning.

I am a dedicated customer service professional with experience in various roles, including cashiering and animal care. My journey began at Burger King, where I honed my skills in effective communication, teamwork, and time management while ensuring customer satisfaction. I take pride in my ability to handle customer inquiries and complaints with a positive attitude, ensuring a pleasant dining experience for all.

My experience extends to working with animals at HoundsTown Greensboro and Northwood Animal Hospital, where I managed client communications and appointments, ensuring seamless service and client satisfaction. I am passionate about providing excellent care and support, whether it's for customers or animals, and I thrive in environments where I can contribute positively to the team's success.

Experience

Work history, roles, and key accomplishments

Current

Veterinary Receptionist

Current

Northwood Animal Hospital

Dec 2022 - Present (2 years 6 months)

Managed client communications and appointments, processed payments, and coordinated with veterinary staff. Ensured accurate record-keeping and filed insurance claims to enhance operational efficiency.

Client Communication Payment Processing Record keeping Claims Coordination Customer Service

Kennel Assistant

HoundsTown Greensboro

Mar 2021 - Dec 2022 (1 year 9 months)

Assisted in the care of boarding and daycare dogs, including feeding, bathing, and cleaning the facility. Managed appointments and supported kennel attendants in daily operations.

Customer Service Scheduling Teamwork

Cleaning Manager

ML Cleaning

Feb 2021 - Mar 2021 (1 month)

Managed cleaning services, ensuring high standards of cleanliness. Oversaw scheduling, staffing, and training of cleaning associates while handling client complaints and maintaining payroll.

Client Management Scheduling Staff Training Quality Control Payroll Management Inventory Management

Cashier

Burger King

Jan 2018 - Feb 2018 (1 month)

As a cashier at Burger King, I greeted customers, processed orders, and ensured timely delivery of food. I maintained cleanliness in the dining area, managed inventory, and handled customer complaints effectively.

Customer Service Microsoft Word Teamwork Time Management Critical Thinking Order Processing

Babysitter

Local in the Triad

Jan 2018 - Feb 2018 (1 month)

Provided childcare services, engaging children in games and activities, assisting with homework, and ensuring their safety and well-being. Managed transportation and maintained a clean environment.

Childcare Communication Time Management Homework Assistance

Education

Degrees, certifications, and relevant coursework

Forsyth Technical Community College

Associate in Science, Science

2020 - 2023

Pursuing an Associate in Science degree to expand knowledge and skills in various scientific fields, preparing for further education and career opportunities.