Ira Bulala
@irabulala
Customer service professional specializing in retention and multi-channel support.
PhilippinesWhat I'm looking for
I am a customer service professional with nearly four years of experience delivering directory assistance, message relay, operator services, and retention-focused sales. I consistently apply empathy, accuracy, and efficiency to resolve issues, retain customers, and improve satisfaction across phone, chat, and ticketing platforms.
I have hands-on experience with CRM and customer service tools such as Zendesk, HubSpot, and Intercom, and strong skills in problem-solving, conflict resolution, data entry, and cross-team coordination. I am passionate about continuous learning and contributing positively to team performance and customer loyalty.
Experience
Work history, roles, and key accomplishments
Sales Representative
Foundever
Oct 2023 - Nov 2024 (1 year 1 month)
Engaged customers at risk of cancellation to resolve network and billing issues, promoted service enhancements, and secured retention through tailored solutions.
Blended Customer Service Rep
E-TeleConnect
Jun 2020 - Mar 2023 (2 years 9 months)
Handled directory assistance, message relay, and operator services while delivering accurate, empathetic support and resolving billing inquiries to maintain service quality.
Education
Degrees, certifications, and relevant coursework
OCOlivarez College
Senior High School Graduate, Accountancy, Business and Administration
Completed Senior High School with a focus on Accountancy, Business and Administration, graduating in 2020.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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