Iqra Ishmael

Proactively settled travel insurance claims, ensuring cost-effectiveness and compliance with company standards. Provided specific advice to customers, managed correspondence, and met processing targets while maintaining product knowledge.

Managed inbound phone queries and emails, troubleshooting and guiding customers on products and services. Delivered outstanding customer service, built rapport with teams, and handled customer orders and invoices.

Answered incoming calls, made bookings, and built professional customer relationships while promoting the brand. Developed strong product knowledge to match solutions to client needs and ensured accurate recording of vehicle information.

Verified receipt of new vehicles and performed routine inspections as designated by the manufacturer. Completed pre-WOF inspections, noting any defects or potential failures.

Conducted pre-WOF inspections, including checks on various vehicle components and diagnostics. Performed general car services, including oil changes and fluid checks, and managed customer service and invoicing.

Verified receipt of new vehicles and performed routine inspections as designated by the manufacturer. Completed pre-WOF inspections, noting any defects or potential failures.

Completed the National Certificate in Tourism Levels 2 & 3, gaining foundational knowledge in the tourism industry. Studied various aspects of tourism operations, customer service, and industry regulations.

Obtained the National Certificate in Airline, Travel & Tourism, focusing on the specifics of the airline and travel sectors. Developed skills in travel agency operations and passenger services.

Achieved the National Certificate in Passengers Services & Agent Module, enhancing expertise in passenger handling and agent responsibilities. Focused on providing high-quality service in passenger environments.

Completed the National Certificate in Outboard Maintenance & NZ Safety Boating Edu, specializing in marine engine maintenance and boating safety. Gained practical skills in outboard motor repair and New Zealand boating regulations.

Earned the Health and Safety Representative Certificate, demonstrating knowledge and compliance with health and safety regulations. Prepared to act as a health and safety representative in a workplace setting.

Obtained the National Forklift Training (F ENDORSEMENT & FORKLIFT LICENSE), certifying proficiency in operating forklifts. Acquired the necessary skills and endorsement for safe forklift operation.

Acquired the Overhead Gantry Training (LICENSE), demonstrating competence in operating overhead gantry cranes. Trained in safe and efficient use of gantry equipment.