Open to opportunities

Iqra Ishmael

@iqraishmael

Message

Motivated claims officer with expertise in financial services and insurance.

New Zealand

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a highly motivated individual with extensive experience in the financial services and insurance industry, currently working as a Claims Officer at Cover-More Group. My role involves proactive and cost-effective settlement of travel insurance claims, ensuring compliance with company standards, and providing exceptional customer service. I have a sound knowledge of multiple claims systems and am adept at analyzing policy language to determine accurate claim settlements.

Throughout my career, I have demonstrated a strong attention to detail and the ability to work independently, consistently exceeding claims processing targets. My previous roles have equipped me with valuable skills in customer service, dispute resolution, and effective communication. I am committed to continuous learning and growth, always eager to absorb new skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Claims Officer

Current

Cover-More Group

Jul 2023 - Present (2 years 1 month)

Proactively settled travel insurance claims, ensuring cost-effectiveness and compliance with company standards. Provided specific advice to customers, managed correspondence, and met processing targets while maintaining product knowledge.

Claims Processing Policy Analysis Customer Service CRM Systems Dispute Resolution Microsoft Office 365 Numeracy Insurance Knowledge

Customer Care Representative

NZ Safety Blackwoods

Nov 2022 - Present (2 years 9 months)

Managed inbound phone queries and emails, troubleshooting and guiding customers on products and services. Delivered outstanding customer service, built rapport with teams, and handled customer orders and invoices.

Customer Service CRM Systems Product Knowledge Troubleshooting Order Management

Customer Service Representative

Andrew Simms

Jun 2022 - Present (3 years 2 months)

Answered incoming calls, made bookings, and built professional customer relationships while promoting the brand. Developed strong product knowledge to match solutions to client needs and ensured accurate recording of vehicle information.

Customer Service Product Knowledge CRM Systems Communication Skills Data Entry Client Relations

PDI Fitment Technician

The Car Distribution Group

Oct 2019 - Present (5 years 10 months)

Verified receipt of new vehicles and performed routine inspections as designated by the manufacturer. Completed pre-WOF inspections, noting any defects or potential failures.

Vehicle Inspection Pre WOF Checks Quality Control Documentation Attention To Detail

Voluntary Quattro Mechanic

Quattro Lube King

Sep 2019 - Present (5 years 11 months)

Conducted pre-WOF inspections, including checks on various vehicle components and diagnostics. Performed general car services, including oil changes and fluid checks, and managed customer service and invoicing.

Pre WOF Inspections Automotive Repair Customer Service Invoicing Wheel Balancing Oil Changes

Accessory Fitter

Beaut Utes

Jun 2018 - Present (7 years 2 months)

Verified receipt of new vehicles and performed routine inspections as designated by the manufacturer. Completed pre-WOF inspections, noting any defects or potential failures.

Vehicle Inspection Pre WOF Checks Quality Control Documentation Attention To Detail

Education

Degrees, certifications, and relevant coursework

Unknown

National Certificate, Tourism

Completed the National Certificate in Tourism Levels 2 & 3, gaining foundational knowledge in the tourism industry. Studied various aspects of tourism operations, customer service, and industry regulations.

Unknown

National Certificate, Airline, Travel & Tourism

Obtained the National Certificate in Airline, Travel & Tourism, focusing on the specifics of the airline and travel sectors. Developed skills in travel agency operations and passenger services.

Unknown

National Certificate, Passenger Services & Agent Module

Achieved the National Certificate in Passengers Services & Agent Module, enhancing expertise in passenger handling and agent responsibilities. Focused on providing high-quality service in passenger environments.

Unknown

National Certificate, Outboard Maintenance & NZ Safety Boating

Completed the National Certificate in Outboard Maintenance & NZ Safety Boating Edu, specializing in marine engine maintenance and boating safety. Gained practical skills in outboard motor repair and New Zealand boating regulations.

Unknown

Certificate, Health and Safety

Earned the Health and Safety Representative Certificate, demonstrating knowledge and compliance with health and safety regulations. Prepared to act as a health and safety representative in a workplace setting.

Unknown

License, Forklift Operation

Obtained the National Forklift Training (F ENDORSEMENT & FORKLIFT LICENSE), certifying proficiency in operating forklifts. Acquired the necessary skills and endorsement for safe forklift operation.

Unknown

License, Overhead Gantry Operation

Acquired the Overhead Gantry Training (LICENSE), demonstrating competence in operating overhead gantry cranes. Trained in safe and efficient use of gantry equipment.