Open to opportunities

Hetal Solanki

@hetalsolanki

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Customer service and administration professional specializing in policy processing and onboarding.

New Zealand

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What I'm looking for

I am seeking a customer-focused administrative role where I can apply my policy processing, onboarding and verification skills in a collaborative team with growth opportunities.

I am a customer service and administration professional with experience in pension administration, policy renewals, claims processing and employee onboarding. I have supported training sessions, coordinated with global HR teams, and ensured documents and data were complete and verified.

I have handled high-volume customer inquiries, collaborated cross-functionally to improve customer communication, and worked as a background verification specialist, demonstrating strong decision-making, problem solving and attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Hindujas Global Sol

Oct 2023 - Jul 2024 (9 months)

Provided customer service and office administration support, processed insurance policy renewals and claims, and conducted comprehensive employee background verifications. Coordinated with global HR teams, assisted onboarding, and delivered training sessions to ensure document and data accuracy.

Customer Service Office Administration Data Entry Renewals Claims Processing Onboarding Training

background check specalist

sterling

Nov 2021 - Jul 2023 (1 year 8 months)

Conduct Comprehensive Background Checks: Verify candidates’ educational qualifications, employment history, criminal records, and other relevant data using various tools and databases.
• Ensure Legal Compliance: Stay updated with local and national laws regarding background checks to ensure all screenings are conducted within legal frameworks.

Customer Service Representative

IDec

Jan 2017 - Jan 2019 (2 years)

Handled 40+ customer inquiries, processed insurance renewals and collaborated with cross-functional teams to improve customer communication and case resolution. Enhanced customer support processes and prepared reports for management.